We require details about your existing licenses to help speed up support assistance. Please provide information in the fields denoted by asterisks (*) below.

Send us an email today.  We request the following information: your name, company or organization, software product, DAT/EM lock number (usually 5 digits on the hardware lock tag), and specific details of the issue in your message. This information is easily found by running the DATEM Administration Tool - > Release Information.  (For earlier versions, go to Start Menu -> DATEM Software -> Release Information.) Use the Copy to Clipboard icon in the lower left and add that to text into your email or into the "Your Message" part of the form below. Thank you for sending this information upfront.

(For sales, demos, or general information, see the Contact Us page instead.)

* Required information

Annual Software Support

Keeping software current and hardware in good working order can be critical toward completing a job on time. DAT/EM's support program provides the services necessary to get projects done and delivered. To avoid unexpected costs and to protect your investment, DAT/EM provides a great support program for less than the cost of your business' monthly utilities bill.

Please consider renewing your support annually to avoid possible penalties.

Annual Software Support: One year (12 months) of services are on a per seat, per license basis, and include:

• Software updates are released approximately yearly. Software updates can be downloaded from our web site. Access to the development version may be available if you want to try a newer option, perhaps even one that you requested.
• Technical questions may be submitted via email or telephone. There is a toll-free phone number for U.S. and Canada. Support calls are handled by experienced technical staff. Support may also be handled by your DAT/EM reseller in some geographic areas.
• One year of support is included with new DAT/EM license purchases. Subsequent support terms after the first year are purchased on an annual basis.
• Multiple system and educational license discounts are available.
• Clients are encouraged to contact support with suggestions and software requests. Help us continue to make the best mapping software available!
• Shipping expenses (if any, for supported services) via Federal Express economy or international priority is included; however, international shipment duties and taxes are the responsibility of the client.

DAT/EM software undergoes many enhancements and changes during the course of a year. Often, these enhancements are a result of input from our clients, so please continue to forward your requests.